Thanks for shopping at Billfish Gear!
If you are not entirely satisfied with your purchase, we're here to help.
Customer satisfaction doesn’t exist in our vocabulary. Satisfaction is the bare minimum, we want you to be excited and in awe of our products. If that is not the case, we insist you return the product and let us know how we can make it up to you and improve!
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
Once we receive the product we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
We cover the return shipping cost, our clients need to be in awe and anything less than that is unacceptable.
If you have any questions on how to return your item to us, contact us at firstname.lastname@example.org