Customer satisfaction doesn’t exist in our vocabulary. Satisfaction is the bare minimum, we want you to be excited and proud to wear Billfish Gear. If that is not the case, we would like the opportunity to make it right! Please contact us at Team@billfish.site to let us know where we missed the mark on your purchase.
Please contact Team@billfish.site to initiate a return/ exchange.
Items purchased during the Black Friday Sale or Exclusive Holiday Sale that are marked 40% off or more are considered as "All Sales are Final". We are sorry for any inconvenience this may cause.
Exceptions to the above: (items eligible for exchange during the sale):
-Teak Apparel (this includes hooded long sleeves, short sleeves, and crewneck long sleeves)
-Performance Pants (of all colors)
Due to the latest price surge that we are experiencing from all carriers we are no longer able to provide free returns or exchanges. Should you need to contact our customer service in regards to a current order please do so at Team@Billfish.site. Please do not send any returns without contacting our team first. We are not responsible for any items that are sent back without initiating a return request with our team first.
We are more than happy to handle product exchanges for items that were not included in the Black Friday or Holiday Sale. We offer exchanges for size and damaged/defective goods only. Unfortunately we are unable to exchange one product for another at this time.
We have a few requirements that need to be met in order to exchange/ return any products:
Must have tags intact and in original packaging (this includes the original Billfish garment bag)
Must be in new and unworn condition
Returned within 30 days of order confirmation
If an exchange is requested and the items are not received back- you will be charged for any unpaid merchandise
Discontinued / Discounted items
Once we receive your returned item(s) it will need to follow the above listed guidelines in order to be approved for a refund . Please allow 4-6 business days once the item is received at headquarters to be processed.
If the garment is deemed returnable, we will initiate your refund to your original method of payment. The time frame is depending on your card issuer's policies.
**We reserve the right to offer partial or decline refunds if items are not in the specified condition of our return/exchange requirements. Buyer will be responsible for any additional shipping costs. **
If you have any questions on how to return your item to us, please contact us at: firstname.lastname@example.org