We are more than happy to handle product exchanges for items that were not included in the Black Friday or Holiday Sale. We offer exchanges for size and damaged/defective goods only. Unfortunately we are unable to exchange one product for another at this time.
We have a few requirements that need to be met in order to exchange/ return any products:
- Must have tags intact and in original packaging (this includes the original Billfish garment bag)
- Must be in new and unworn condition
- Returned within 30 days of order confirmation
- If an exchange is requested and the items are not received back- you will be charged for any unpaid merchandise
- Face masks
- Discontinued / Discounted items
Once we receive your returned item(s) it will need to follow the above listed guidelines in order to be approved for a refund . Please allow 4-6 business days once the item is received at headquarters to be processed.
If the garment is deemed returnable, we will initiate your refund to your original method of payment. The time frame is depending on your card issuer's policies.
**We reserve the right to offer partial or decline refunds if items are not in the specified condition of our return/exchange requirements. Buyer will be responsible for any additional shipping costs. **
If you have any questions on how to return your item to us, please contact us at: email@example.com